Shipping policy
MYFASHION.DESIGN
Shipping & Delivery Policy
Effective Date: 1 August 2026
Last Updated: 1 August 2026
Every Garment Begins With You
At MyFashion.design, we don't believe in mass production or clothing made to fit a standard size chart. All of our garments are individually made to order or made to fit using your unique measurements, which means your order begins its journey only after you've placed your order and, where required, completed your body scan.
While this process takes a little longer than purchasing from a traditional retailer, it allows us to create garments that are thoughtfully crafted, made with care and designed specifically for you.
Our goal is simple: To keep you informed every step of the way and deliver clothing you'll love wearing.
1. Production Timelines
As most of our items are individually created for each customer, production begins only once we have received everything required to fulfil your order.
Made-to-Fit Garments - Production begins after: payment has been received; and your body measurements have been verified. Estimated production time: 10–15 business days. This excludes weekends, public holidays and courier delivery times.
Ready-to-Wear Products - Where Ready-to-Wear products are available and already in stock, these are typically dispatched within 3–5 business days after payment has been confirmed. If a Ready-to-Wear item is made to order, the applicable production timeframe will be displayed on the relevant product page. Estimated production timeline of: 10–15 business days
Digital Products - Digital purchases such as: Style Analysis, Digital Style Guides, Downloadable Resources - are delivered electronically and are generally available immediately after successful payment unless otherwise stated.
2. Completing Your Measurements
For Made-to-Fit garments, production cannot begin until we have received your measurements. During checkout you will be asked to complete your Body Scans for Measurements. We'll send you a secure body scanning link via your preferred communication method shortly after payment has been confirmed. We'll also send friendly reminders until your measurements have been received. If we do not receive your measurements within three (3) calendar days, we may cancel your order and issue a refund. Where appropriate, we may extend this timeframe at our discretion.
3. Reusing Existing Measurements
If you've previously completed a body scan with MyFashion.design, you'll have the option to reuse your existing measurements. By choosing this option, you confirm that: your measurements remain accurate; your body has not materially changed since your previous scan; you accept that your garment will be produced using the measurements currently stored in your customer profile. If you are unsure if measurements have changed or measurements have changed due to weight changes, pregnancy, surgery or any other reason, we strongly recommend completing a new scan before placing another Made-to-Fit order.
4. Customer Responsibilities
To help us create the best possible fit, we ask that you: provide accurate contact information; provide a correct delivery address; complete your body scan according to our instructions; review your order before payment; notify us if your measurements change before production begins; inspect your parcel after delivery; report any concerns promptly; and follow the garment care instructions provided. Creating Made-to-Fit clothing is a partnership, and your participation plays an important role in achieving the best possible result.
5. Shipping Costs
Shipping costs are calculated during checkout based on: your delivery location; parcel size and weight; and the courier service available for your destination. Shipping charges are displayed before payment is completed. Any promotional free shipping offers will be subject to the applicable campaign terms and conditions.
6. Shipping Partners
To provide reliable delivery, MyFashion.design partners with trusted courier companies. As our business grows, these courier partners may change from time to time. While we aim to use the most suitable courier for every order, we cannot guarantee the use of any specific courier company.
7. Delivery Areas
We currently deliver throughout South Africa. As MyFashion.design expands regionally and internationally, additional countries may become available through our website. If you're based outside South Africa and are interested in ordering, please contact us directly before placing an order. We'll happily discuss the available options and provide a shipping quotation where possible.
8. Regional and International Orders
Calculations & Shipping Rates: Shipping costs for regional and international orders are handled individually for each customer and each order. Shipping costs are determined based on your delivery location and the size and requirements of your order.
Duties, Taxes & Customs: For orders outside South Africa, we will provide an estimated quotation for shipping costs, including any known duties, taxes, or customs charges where possible, before your order is confirmed. However, any import duties, customs clearance fees, taxes, or other charges imposed by the destination country remain the sole responsibility of the customer. As these charges are determined by local authorities and may vary, we recommend checking with your local customs office prior to placing your order if you have any questions regarding applicable fees.
Customs Delays: Estimated delivery times may vary depending on the destination. Please note that customs inspections or clearance procedures in the destination country may cause unexpected delays, which are beyond our control. We are unable to influence customs clearance timelines once a parcel has left South Africa.
9. Tracking Your Order
Once your parcel has been collected by the courier, you'll receive tracking information via email or your preferred communication method. Tracking updates are provided directly by the courier partner.
10. Delivery Delays
Although we always strive to meet our estimated timelines, occasional delays may occur due to circumstances beyond our reasonable control. These may include: courier delays; severe weather; customs inspections; supplier delays; public holidays; strikes; power interruptions; technical failures; or other unforeseen events. If a delay occurs, we'll keep you informed and do everything reasonably possible to minimise its impact.
11. Failed Deliveries, Incorrect Addresses & Returned Parcels
To ensure your custom garments reach you safely and without delay, please double-check your physical delivery address and contact details at checkout.
Valid Phone Numbers Required: Our local courier partners rely on active phone numbers to send real-time SMS tracking updates and coordinate delivery attempts. Please ensure a valid, reachable phone number is provided during checkout.
Failed Deliveries & Redelivery Costs: If a parcel cannot be delivered due to an incorrect or incomplete address provided by the customer, or if repeated delivery attempts fail because no one is available to receive the shipment, the courier may return the parcel to us. In such cases, the customer will be responsible for any additional courier re-delivery fees incurred to reship your order.
12. Lost Parcels
If your parcel appears to have been lost in transit, please contact us as soon as possible. We'll work directly with the courier to investigate the shipment. Where appropriate, replacement or store credit options will be considered once the courier's investigation has been completed.
13. Damaged Deliveries
If your parcel arrives damaged, please notify us within 3 days of delivery. Please include: your name; order number; photographs of the parcel; photographs of the affected item(s); and a brief description of the damage. We'll investigate the matter with the courier and work with you to resolve the issue as quickly as possible.
14. Split Deliveries
Where your order contains both digital products and physical products: digital products will generally be delivered electronically once payment has been confirmed; and physical products will be shipped once production has been completed. If your order contains multiple physical items with different production timelines, we will ship all items together in one order when production is done.
15. Contact Us
If you have any questions about shipping or the status of your order, we'd love to help.
MyFashion.design (Pty) Ltd
Email: info@myfashion.design
WhatsApp: +27 67 484 7072
Business Hours: Monday – Friday
09:00 – 18:00 (South African Standard Time)