Whether you’re curious about our Made-to-Fit process, upcoming body scanning technology, shipping, styling services or your customer account, we’ve answered some of the questions we’re asked most often.
Email: info@myfashion.design
WhatsApp: +27 67 484 7072
Business Hours
Monday – Friday
09:00 – 18:00 (SAST)
Unlike traditional clothing brands that manufacture garments in standard sizes, MyFashion.design creates each Made-to-Fit garment using your unique body measurements. Because no two bodies are exactly the same.
Instead of asking you to choose between a size 10 or size 12, we create your garment specifically for you, helping achieve a more personalised fit that's designed around your body. At MyFashion.design, we believe your clothing should fit you, not the other way around.
Made-to-fit clothing is designed around you, not a standard size chart. Instead of trying to fit into clothing, your clothing is created to fit your unique body, proportions and personal preferences.
Some of the benefits include:
- A better fit and greater comfort.
- Less need for alterations.
- Clothing designed for your height and body shape.
- Reduced waste through made-to-order production.
- Pieces you'll love wearing for years.
At MyFashion.design, we believe every woman deserves clothing that celebrates her individuality.
As every garment is made especially for you, production only begins once:
- Your order has been confirmed
- Your measurements have been received (where required)
- Payment has been confirmed
Once everything is in place, our production team gets started creating your garment. Estimated production times are usually between 10-15 business days. We'll keep you updated throughout the process, so you'll always know the status of your order.
Good to know: Quality takes time, and we'd rather create something you'll love for years than rush something you'll only wear once.
Absolutely. All online payments are processed through secure, encrypted payment gateways that meet industry security standards. We never have access to or store your banking or card information.
You can shop with confidence knowing your personal and payment information is protected.
Sometimes, yes. If you need your garment for a wedding, holiday, special event or work function, let us know before placing your order. We'll check our production schedule and let you know whether we can accommodate your requested date.
Yes. You have a 24-hour Order Review Period from the time your order is placed to request reasonable changes before production begins. Depending on what you'd like to change, we may be able to update:
- Measurements
- Colour
- Fabric (where available)
- Length
- Certain design options
We'll always do our best to accommodate your request. However, once production has started, changes are no longer guaranteed and may not be possible. The sooner you contact us, the more likely we'll be able to assist. Please contact our team via email or WhatsApp as soon as possible.
Yes. You may request to cancel your order within 24 hours of placing it, during your 24-hour Order Review Period. If your cancellation request is received within 24 hours and production has not yet begun, you'll receive a full refund to your original payment method. Once production has started, cancellations are generally no longer possible, as your garment is being made especially for you. For more information, please refer to our Returns, Refunds & Fit Guarantee Policy.
Every garment includes care instructions to help you keep it looking beautiful for years to come. Different fabrics require different care, so we recommend following the care label provided with your garment. Looking after your clothing properly not only helps it last longer but also supports our slow fashion philosophy of buying less and wearing more.
We carefully select our fabrics based on comfort, quality, durability, and how well they suit each design. Where possible, we prioritise fabrics with little to no polyester as part of our commitment to creating longer-lasting garments and making a more sustainable contribution to the fashion industry.
Depending on the collection, you'll find a carefully selected range of natural fibres, quality blends, and speciality fabrics chosen for their look, feel, durability, and performance.
Where available, we'll include a fabric description on each product page so you know exactly what you're purchasing.
The best way to stay connected is by joining our community! Follow us on social media, subscribe to our newsletter and keep an eye on our website for the latest collections, workshops & events, exclusive promotions and so much more.
We also have an exclusive MyFashion.club WhatsApp Community, where we love sharing practical styling advice, behind-the-scenes moments, and exciting updates. Access to the community is only available to customers who have completed a MyFashion.design style analysis or styling service, either online or in person.
Yes. If you're not ready to complete your body scan during checkout, you can do so later. You have three (3) calendar days to complete your body scan(s).
Once your payment has been received, we'll send you a secure scanning link via your preferred communication method (email or SMS).
We'll also send reminder notifications until your measurements have been submitted.
Please note that production cannot begin until we've received your measurements.
If we haven't received your measurements within three (3) calendar days of receiving your payment, we may cancel your order and issue a full refund. If you need more time, simply contact us. We're always happy to help where possible.
Not necessarily. If your measurements haven't changed, you can reuse your existing measurement profile. By choosing this option, you confirm that your measurements are still current and accurate.
However, if you are uncertain or have experienced weight changes, pregnancy, surgery, or any other significant body changes, we recommend completing a new scan to ensure the best possible fit.
Our body scanning technology is designed to provide highly accurate measurements when the scanning instructions are followed carefully. If you notice that any measurements on your scan report appear to be incorrect, please contact us within 24 hours of placing your order. We'll review your measurements and make any necessary corrections before production begins.
If we identify anything unusual during production, we'll also contact you before your garment is made. Once the 24-hour
grace period has passed and production has started, your garment will be manufactured using the measurements we have on record.
If a garment doesn't fit because the scanning instructions weren't followed correctly, we'll still support you through the MFd Fit Guarantee by offering one complimentary alteration or remake. Any additional alterations or remakes may be offered at a reduced cost.
Bodies naturally change over time, and that's completely normal.
If your Made-to-Fit garment no longer fits because your measurements have changed, we'll happily alter or remake the same garment at a discounted rate using your updated measurements from your latest body scan.
Please note that if a remake is required, it will also be subject to fabric availability. Any shipping costs associated with alterations or remakes due to changes in your measurements will be the responsibility of the customer.
Your privacy is extremely important to us. Your body measurements and scan data are only accessible to authorised MyFashion.design team members who require the information to create your Made-to-Fit garments or provide our styling services.
If you choose to use the Virtual Try-On feature, you’ll be asked to upload a photo for each individual try-on session. This photo is used solely to generate your Virtual Try-On experience and is not linked to your body measurements or customer profile.
MyFashion.design does not store your uploaded photos. They are used only for the specific Virtual Try-On session and are not retained once the session has ended.
Please note that the Virtual Try-On feature is intended to provide a visual representation of how a garment may look and should not be considered an exact representation of fit or appearance.
No. The Virtual Try-On feature is completely optional and is designed to help you visualise how certain garments may look on you before making a purchase.
Your Made-to-Fit garments are created using your verified body measurements, not your Virtual Try-On photos. Choosing not to use the Virtual Try-On feature will not affect your ability to place an order or the accuracy of your garment.
Shipping costs depend on your location and the delivery option selected at checkout. The exact shipping fee will be calculated before you complete your purchase, so you'll always know the total cost upfront.
Good to know: If you're ordering multiple items, we'll always try to package them together where possible.
Currently we only ship locally, within South African borders. Delivery times depend on your location and the courier service.
As a general guide:
- Main cities: Approximately 1–3 business days
- Outlying areas: Approximately 3–5 business days
Please note that these delivery times begin once your garment has been completed and dispatched. We'll send you a tracking number as soon as your parcel is on its way.
At the moment, our primary focus is delivering within South Africa. If you're based outside South Africa and are interested in ordering, please contact us before placing your order. We'll happily discuss the available options and provide a shipping quotation where possible. We're always looking for opportunities to make MyFashion.design accessible to more women around the world.
As every MyFashion.design garment is made especially for you, returns are handled a little differently from standard retail purchases.
If your garment has been made according to the approved measurements and specifications you provided, we generally cannot accept returns simply because you've changed your mind. However, if the fit isn't quite right, we'll support you through our MFd Fit Guarantee by offering one complimentary alteration or remake, where applicable. If a second round of alterations or a remake is required, additional charges may apply.
In exceptional circumstances, and at MyFashion.design's discretion, we may approve a return. If this happens, you'll receive the value of the approved item(s) as store credit, valid for 12 months.
If there is a manufacturing fault or an error on our part, we'll absolutely work with you to make it right.
Please notify us within 10 calendar days of receiving your order so we can assess the issue and determine the most appropriate solution. Please note that the cost of returning the garment to MyFashion.design will be the customer's responsibility, unless the return is required due to a manufacturing fault or an error on our part.
Our goal is to create garments that fit beautifully the first time. If your garment doesn't fit as expected, please contact us as soon as possible, and within 10 calendar days of receiving your order.
We'll review your order, the measurements provided, and the garment itself to determine the best solution. Depending on the circumstances, this may include alterations, adjustments, or another suitable resolution. As part of our MFd Fit Guarantee, we'll offer one complimentary alteration or remake where applicable. Any additional alterations or remakes may be offered at a reduced cost.
Every situation is unique, and we'll always aim for a fair and reasonable outcome. Please note that the cost of returning the garment to MyFashion.design will be the customer's responsibility, unless the return is required due to a manufacturing fault or an error on our part.
As every MyFashion.design Made-to-Fit garment is created especially for you, we don't offer exchanges in the same way as traditional retail stores.
However, our Ready-to-Wear products (accessories, shoes, handbags etc) may be exchanged within 10 calendar days of receiving your order, provided they meet the requirements set out in our Returns Policy. If there has been a manufacturing fault or we've made an error with your order, we'll gladly work with you to find the best solution.
If you're unsure whether your situation qualifies, simply get in touch with us via email or WhatsApp, we're always happy to help. Please note that any shipping costs associated with approved exchanges will be for the customer's account, unless the exchange is required due to an error on our part.
A Style Analysis helps you discover the clothing styles that naturally suit your personality, lifestyle and personal preferences. Rather than following every fashion trend, you'll learn what makes you feel confident and authentic. Your personalised results help guide future wardrobe choices, making
shopping easier and more intentional.
Yes! At MyFashion.design, we offer personalised styling experiences designed around you.
Depending on our current services, these may include:
-One-on-One Style Consultations
-Style, Colour & Body Shape Analyses
-Wardrobe Planning
-Personal Shopping Guidance
-Outfit Styling
-Styling Sessions
Whether you're starting from scratch or simply looking for a little guidance, we're here to help you build a wardrobe you'll love wearing.
We do! Throughout the year, we host a variety of workshops, styling events and educational experiences designed to help women feel more confident in what they wear.
These may include:
-Style Workshops and Masterclasses
-Corporate Style Talks
-Ladies Events
Whether you join us online or in person, our goal is always the same, to make style approachable, practical and enjoyable.