Refund policy
MYFASHION.DESIGN
Returns, Refunds & MFd Fit Guarantee Policy
Effective Date: 1 August 2026
Last Updated: 1 August 2026
Our Promise to You
At MyFashion.design, we don't simply sell clothing, we create garments designed especially for you. Because many of our garments are individually made using your unique body measurements, returns work a little differently from those of a traditional clothing retailer.
We understand that ordering clothing online can sometimes feel uncertain, which is why we've created The MFd Fit Guarantee.
Our goal is simple: If something isn't right, we'll work with you to find a fair and reasonable solution.
This policy explains when returns, refunds, exchanges and alterations are available, and what you can expect from us throughout the process.
1. Understanding Our Products
Different products are treated differently because not every purchase is created in the same way.
Our products generally fall into four categories:
Made-to-Fit Garments - Garments individually produced using your measurements.
Ready-to-Wear Products – Products such as accessories, shoes, handbags etc. These items can either be made-to-order, thus only manufactured after an order has been placed but not personalised to your measurements or standard-sized items available for immediate purchase.
Digital Products & Services - Including: Style Analysis, Digital Style Guides, Downloadable Resources, Gift Cards, Workshops (where applicable).
The return rules differ for each product category.
2. The MFd Fit Guarantee
Your satisfaction matters to us. Every eligible Made-to-Fit garment is covered by our MFd Fit Guarantee. If your garment doesn't fit as expected, please contact us within 10 days of receiving your order. We'll carefully review your request and work with you to determine the most appropriate solution. Depending on the circumstances, this may include: guidance on garment styling or wear; an alteration; a remake of the garment; store credit; or another fair solution agreed between you and MyFashion.design. Every request is assessed individually because every garment is individually created. As part of our MFd Fit Guarantee, we'll offer one complimentary alteration or remake where applicable. Any additional alterations or remakes may be offered at a reduced cost.
The Fit Claim Window: If your item arrives and doesn't fit quite right, please notify our team within 10 days of delivery. To initiate a claim under our Fit Guarantee, simply reach out to us at info@myfashion.design with your order number, a brief description of the issue, and 2–3 clear photos showing how the garment fits while being worn.
Customer Responsibility & Fit Guidelines: The Fit Guarantee relies on accurate measurement data. To qualify for alterations/local tailor credit or garment remake, the scan or measurement data provided at checkout must follow our required scanning instructions.
3. What the Fit Guarantee Covers
The Fit Guarantee is intended to cover situations where: your garment was manufactured incorrectly; the garment does not reasonably reflect your verified body measurements; a production or workmanship error occurred; or an incorrect item was supplied. Our aim is always to resolve genuine manufacturing or fit issues fairly and professionally.
4. What the Fit Guarantee Does Not Cover
The Fit Guarantee does not apply where: incorrect measurements were provided by the customer; previously saved measurements were reused despite changes to your body; your body measurements changed after ordering; the wrong style, fabric or colour was selected; you changed your mind after production began; normal fabric characteristics occur; slight colour differences result from screen settings or photography; the garment has been altered by another person; the garment has been damaged through misuse, accidents or incorrect care.
5. Made-to-Fit Products
As these items are individually created specifically for you, they generally cannot be returned simply because: you changed your mind; you selected the incorrect colour; you selected a different style preference; you no longer require the item. This approach reflects the personalised nature of our production process and is consistent with applicable consumer legislation relating to customised goods.
6. Returns for Ready-to-Wear Products
Ready-to-Wear products may be eligible for return in accordance with applicable South African consumer protection legislation. To qualify: the item must be returned within 10 days; it must be unworn; unwashed; in its original condition; with original packaging; and accompanied by proof of purchase. Returned items that do not meet these requirements may be declined.
7. Digital Products
Due to their immediate electronic delivery, digital products are generally non-refundable once: access has been granted; the product has been downloaded; the service has been delivered. This includes: Style Guides, Style Analysis and Downloadable Resources. Nothing in this policy limits any rights you may have under applicable consumer legislation.
8. Gift Cards
Gift Cards: cannot be exchanged for cash; are non-refundable once purchased except where required by law; may only be redeemed through MyFashion.design. Any expiry period will be displayed at the time of purchase.
9. How to Request a Return or Fit Review
If you believe there is an issue with your order, please contact us within 10 days of receiving your purchase. Please include: your name; order number; product name; photographs of the item; photographs showing the fit (where applicable); a brief description of the issue. This information helps us assess your request as quickly as possible.
10. Assessment Process
Every request is reviewed individually by our team. Where necessary, we may request: additional photographs/images; further information; updated measurements; a virtual consultation; or return of the garment for inspection. Our goal is always to understand the issue before recommending the most appropriate solution.
11. Remakes & Alterations
Where an MFd garment can reasonably be corrected through alteration or remake, this may be the preferred solution. Where appropriate, MyFashion.design may: arrange the alteration or remake the garment. The chosen solution will depend on the nature of the issue. The first alteration or remake will be complimentary. If a second round of alterations or a remake is required, additional charges may apply.
12. Refunds & Store Credits
Refunds may be approved where: an order is cancelled before production begins; an item becomes unavailable due to fabric availability; duplicate payment has been received; we are unable to provide a suitable remedy under the MFd Fit Guarantee; or where required by applicable law. Approved refunds will normally be processed to the original payment method. Please allow approximately 3–5 business days for processing by MyFashion.design. Additional processing times may apply depending on your bank or payment provider. If a return is approved by the team, the customer will receive store credit for the returned item/s.
13. Return Shipping
Where an alteration/remake/return has been approved, we'll advise you of the return procedure. Responsibility for return shipping costs will depend on the reason for the return. If the return relates to: a manufacturing defect; an incorrect item supplied; a verified production error; MyFashion.design will generally cover the reasonable return shipping costs. Where the return results from customer preference or another non-covered reason (where a return is accepted), return shipping costs may remain the customer's responsibility.
14. Our Commitment
Every garment represents hours of careful craftsmanship and is created with the intention of becoming a favourite piece in your wardrobe. If something isn't quite right, we won't simply point you back to this policy, we'll work with you to understand the situation and find a fair solution wherever reasonably possible. That's the promise behind the MFd Fit Guarantee.
15. Contact Us
If you have any questions about this policy or would like to request a return or fit assessment, please contact us.
MyFashion.design (Pty) Ltd
Email: info@myfashion.design
WhatsApp: +27 67 484 7072
Business Hours: Monday – Friday
09:00 – 18:00 (South African Standard Time)